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| About Us Frame Me by Rod are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Frame Me by Rod 45 Garborough Close Crosby Cumbria United Kingdom Phone:07787910679 or 07786060354 Email: Rod@framemebyrod.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Please see our delivery page |
| Delivery Schedule We tend to allow 3 days for a customer to cancel their order from the day which it was submitted before we begin to assemble it. We will normally send your order to you in 14 business days . |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Privacy Policy Framemebyrod do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Faulty or Damaged Items We try to ensure that all products leave our site in great condition. If you recieve a product and it has arrived faulty or damaged then please e-mail Kane@framemebyrod.co.uk, providing us with your name and order number, along with a description of the fault. If the fault occured in production then we will ask you to return the faulty item (NOT the rest of your order) and we will replace the item as well as reinbursing you the fee for sending it back. In the case of the damage occuring during transit to its point of delivery then we can advise you how to get in touch with the firm who delivered it and they will sort out an agreement. Returns If you wish to return a particular item that is not faulty then you may do so within the first 14 days of recieving your order. However you will have to pay any charges incurred from a courier by returning the item. We will then refund you the cost of the item but NOT the fee paid for its initial delivery. |
